TOPIC:
911 Operators and Dispatchers perform a complex and very stressful function.
Unfortunately, the critical role they play often is misunderstood by administrators, officers and citizens. They must be able to handle incoming calls, dispatcher officers, transfer calls to appropriate agencies, coordinate multiple units for emergency calls, record computer requests by field units and in some cases, process written reports. Frequently, they must provide immediate emergency care instructions to panicked, distressed and highly emotional callers. They must perform all of these functions while remaining calm and reassuring.
In addition, Comm. Center personnel often play a vital role in ensuring the safety of others, not only callers but also the officers on the street. These dedicated professionals are action-oriented people who work in a very stressful environment.
CLASS OBJECTIVE:
This class will present a Reality-Based picture of the Comm. Center and provide students with a first-hand look at the stress and trauma associated with 911 Comm. Center Personnel. From the stress on the job – multiple calls, critical incidents, quick decisions, feeling like a “second class citizen”, a low sense of control, a lack of training, the high level of responsibility, little chance for promotions, etc. In addition, a work environment to stress on a personal level that include relationships, shift work, working holidays, time away from family, emotional feelings, getting too close to officers, time for exercise and eating a healthy diet.
In this class students will review the critical incidents and traumatic events they face on every shift. The class will offer strategies and solutions in dealing with the day-to-day stressors of their work life as well as their home life. The class will provide the tools and skills needed to develop a personal plan for resiliency and how to help co-workers when a crisis hits home. Students will participate in stress reduction exercises and receive handout materials.
INSTRUCTOR: Thomas Gillan is a Certified Law Enforcement Trainer and Criminal Justice/ Public Safety Instructor. He has developed and written many educational curriculums and provides educational classes for Training Force USA, the Florida Sheriff’s Association, the Florida Attorney General’s Office, the Florida Department of Law Enforcement, the Florida Department of Corrections, the FBI National Academy, The University of Central Florida – College of Medicine, Saint Petersburg College – Center for Public Safety Innovation, Saint Leo University – Criminal Justice Department, Tallahassee Community College – Florida Public Safety Institute, Valencia State College – Criminal Justice Institute, North Carolina Central Piedmont Community College – Public Safety Institute The Florida Catholic Conference of Bishops, Florida Hospital, Orlando Regional Medical Center and Local, State, and Federal Law Enforcement Agencies across the Country.
Thomas Gillan has received numerous awards from law enforcement agencies throughout Florida and has been recognized by Federal Agencies such as the Federal Bureau of Investigation, the United States Attorney’s Office, The United States Marshal Service, The Federal Air Marshals, the Federal Bureau of Prisons and Department of Homeland Security.
TARGET AUDIENCE: All members of the criminal justice community. Training is especially valuable for 911 Operators, Dispatchers, emergency response personnel and anyone associated with a Comm. Center in a working or supervisory capacity.
DATES & TIMES:
Wednesday, April 23, 2025 – 8:00am until 5:00pm (Local Time)
COST: $224.00 per person (plus $3 registration fee plus credit card fee if applicable)
LOCATION:
O’Fallon Missouri Police Department
1019 Bryan Road
O’Fallon, MO 63366
PAYMENT OPTIONS:
• Check made payable to:
TRAINING FORCE USA, 7769 McClure Drive, Tallahassee, FL 32312
• Purchase Order
• Credit Card payment made online
Cancellations and Substitutions:
• Upon submission of this registration, participants are responsible for payment of this course. Please note that if you do not attend, you are still responsible for payment.
• Substitutions may be made at any time by phone, e-mail or online at the registration site.
QUESTIONS: Phone: 850-556-4544 E-mail: co*******@tr**************.com
