Stalling for Time: Crisis/Hostage Negotiation Skills

Acquaints students with the basic tenets of Crisis / Hostage Negotiation and Crisis Intervention.

This one-day Class is designed for law enforcement patrol officers, correctional officers, and security personnel to acquaint them with the basic tenets of Crisis / Hostage Negotiation and Crisis Intervention.

Many people are living with stress, trauma, and mental illness. A crisis situation can unfold very quickly when a patrol officer arrives on the scene. It may be necessary for the responding officer to communicate with the person in crisis. This can “buy or stall for time” until the Crisis / Hostage Negotiation Team arrives and gets into place.

These skills are not taught in the academy or offered as an in-service training. In today’s stressful world, these skills can be used by officers who find themselves in an escalating crisis situation which demands immediate assessment and response.

Any situation can trigger a crisis in someone’s life. From a divorce and child custody battle to a possible workplace violence issue. Added to the mix, are traumatized military personnel returning home from the war zone and people struggling with mental illness while living on the streets of America. Recently there have been cases that hit too close to home such as negotiating with a fellow officer. This is the “New Normal” we live in now.

This class will address the different types of incidents an officer may face. By determining and conducting an appropriate response to situations involving a crisis, the student will gain the knowledge and hands-on skills needed to act tactically, logically, and compassionately working towards a successful outcome. The class will also provide personal stress management tools and skills for dealing with crisis situations and stress.

At the completion of the class, the student should understand the following:

• How to define a crisis situation.
• Identify risk factors associated with stressed out, angry and potentially violent individuals.
• Recognizes different types of mental illness and emotionally disturbed persons.
• How to assess the potential for violence and how to utilize active listening and de-escalating skills.
• Learn the dynamics of Crisis / Hostage Negotiation and Crisis Intervention.
• Understand the concepts that include empathy, attitude, boundaries, reframing and problem solving.
• Develop safety skills for working with hostile, unstable and/or violent individuals.
• Develop communication skills by role-playing through reality-based scenarios.
• Learn to negotiate in different environments such as a home, the mall, an office building, motel/hotel, a place of worship, a hospital, a park, a car, etc.
• • Understand that initiating crisis negotiation skills can prove to be difficult and emotionally draining.
• • Understand and identify your own stress and develop an action plan for resolution and building resiliency.

This course will be most valuable to the following groups of law enforcement: 

• Law enforcement officers
• Correctional officers
• Security personnel
• All members of the criminal justice and legal community

8 hours

May be eligible for TCOLE credit

• Purchase Order
• Online Credit Card Payment 
• Check made payable to:                 
  TRAINING FORCE USA
  3681 Loma Farm Road, Tallahassee, FL 32309 

Upon submission of this registration, participants are responsible for payment of this course. Please note that if you do not attend, you are still responsible for payment. Substitutions are made at the discretion of Training Force USA, LLC and may be made anytime online or via email. Credit for the amount paid may be issued toward a future course. 

Additional questions? Send us an email! We are experiencing an increase in volume and appreciate your patience at this time. All emails will be answered within 5 business days.